How user friendly is FTP?

how easy is it to learn ftp?

FTP is extremely intuitive and user friendly. With guides, hover pop up window, and tutorials, as long as you know how to use a computer, most users quickly start using FTP in their practice.

what is the on-boarding process like?

On-boarding is simple - we customize your account with your unique practice information and preferences, we train your staff, and you go live! View more on how we setup FTP for your practice.

How does the data import work?

FTP works with multiple types of data exports. Simply ask your old providers or IT specialists for an export of your patient files, send over to us, and we handle the rest!

Is there training for my staff and providers?

We offer FULL training for all of your admin and staff. During the on-boarding process, we ensure you and your staff feel comfortable using the software in your practice on a daily basis before we begin processing your monthly payments. This allows you to take your time with learning and asking any questions you may have.

In addition, your account has a robust Help Center with videos tutorials for to help you learn every aspect of FTP.  This also helps you to train new staff quickly without having to pull other staff resources to get them up to speed.

Server Hosting

What server is ftp hosted on?

FTP is hosted Amazon Wed Services.

Is there an offline option?

No. You need internet access to login to your FTP account. That said, you can access FTP on any device and from anywhere you have internet connection.

How can I use ftp when I am not at the office?

You can use FTP on your laptop, desktop, phone or tablet. All you need is an internet connection.

Is there Data encryption for HIPAA regulations

​Yes.  Data is encrypted in transit with SSL/TLS from Amazon Web Services, and at rest with RDS and EBS encryption which is also through AWS.

Support & Trouble-Shooting

how do i contact support

Once you sign up for an FTP account you are assigned an account manager. They will be your main point of contact, however, all of our account managers can quickly be reached by emailing support@followthatpatient.com.

How quickly does ftp react to troubleshooting issues

We respond and rectify any issues that may arise as quickly as possible. Most issues are resolved within 1hr of being notified.